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      DO YOU HAVE A SPOTIFY PLAYLIST?

      Our playlist is a feast for the ears and features songs from our different locations. You can listen to it here.

      WHERE CAN I BUY GIFT CARDS?

      We have an online shop where you can order our gift card to be delivered to your home. The gift cards can be redeemed in every HANS IM GLÜCK burger grill in Germany and have no expiry date. You can visit our gift card shop here.

      WHERE CAN I CHECK THE BALANCE ON MY GIFT CARD?

      You can check the balance of your gift card here yourself.

       

       

      WHICH PAYMENT METHODS DO YOU ACCEPT?

      Cash payments, Girocard (EC card), Maestro, Eurocard, Visa card, Visa Electron. Each burger grill decides individually whether it accepts Diners Club and American Express credit cards. Contactless payments such as Google or Apple Pay only work with the credit card account listed.

      CAN I REDEEM SODEXO OR EDENRED VOUCHERS?

      Each burger grill decides individually whether it wants to accept Sodexo or Edenred vouchers. Just check with your local burger grill.

      CAN I PRINT OUT GIFT CARD MYSELF?

      Unfortunately, we do not offer any gift cards that you can print out yourself. Alternatively, you can request here to have your gift card sent to your home.

      WHERE CAN I TOP UP MY GIFT CARD?

      You can top up your gift card with your desired amount at your local burger grill, or directly here if you already have a gift card.

      ARE THE STRAWS MADE OF PLASTIC?

      Our new #Glückshalm straw is made of two-thirds sugar cane and one-third minerals and fibres. It is 100% biodegradable, neutral in taste and gluten-free. Our organic, ecological drinking straw is used in all our burger grills.

      WHY CAN’T I FIND ANY CONTACT DETAILS FOR YOUR NEW LOCATION?

      The location’s phone number and email address will be published on the day it opens.

      WHY CAN’T I MAKE AN ONLINE BOOKING FOR YOUR NEW LOCATION?

      As newly opened locations are usually very popular, online bookings will be activated approximately one week after a location opens.

      WHEN WILL THE NEW LOCATION OPEN?

      The fastest way to find out about new openings is through our Instagram. If there is a fixed opening date, it will be mentioned on our location page.

      WHERE ARE YOU OPENING NEW LOCATIONS?

      The fastest way to find out about new openings is through our Instagram. If there is a fixed opening date, it will be mentioned on our location page.

      I AM A LANDLORD AND HAVE A PROPERTY FOR YOU.

      HANS IM GLÜCK is always looking for new locations. Send our expansion team a message.

      DOES MY LOCATION OFFER A DELIVERY SERVICE?

      You can have your order delivered at some locations. You can place an order at your location here.

      WHERE CAN I MAKE A RESERVATION?

      You can make a reservation at your location here.

      WHERE CAN I SEE IF THERE ARE DIFFERENT OPENING HOURS ON PUBLIC HOLIDAYS?

      Different opening hours on public holidays will be published on your burger grill’s location page.

      HOW LONG IS THE KITCHEN OPEN AT MY LOCATION?

      If there are different kitchen hours at your location, you can find them on your burger grill’s location page.

      WHERE CAN I FIND THE LOCATION’S MENU?

      You can find the menus with prices on your burger grill’s location page.

      WHERE CAN I FIND THE BURGER GRILL PRICES?

      You can find the menus with prices on your burger grill’s location page.

      WHERE CAN I FIND THE NUTRITIONAL VALUES?

      Create your menu here and use the filter to exclude allergens. Here you can learn all about the nutritional values and allergens of our food and drinks in detail. In addition, you’ll find an allergen card on all tables in our restaurants.

      I HAVE AN ALLERGY. WHICH FOOD CAN I ORDER?

      Create your menu here and use the filter to exclude allergens. Here you can learn all about the nutritional values and allergens of our food and drinks in detail. In addition, you’ll find an allergen card on all tables in our restaurants.

      WHICH FOOD CAN I CHOOSE TO SUIT MY NUTRITIONAL STYLE? (VEGAN, VEGETARIAN, LOW-CARB …)

      Use our nutritional style filter here to select the dishes that match your nutritional style.

      IS THERE A VEGAN MILK ALTERNATIVE?

      We already offer a plant-based milk alternative in some burger grills. But please note that each burger grill decides individually whether they want to offer this alternative and whether there is sufficient demand.

      CAN I BUY YOUR SAUCES ANYWHERE?

      Please contact your local burger grill directly with your request. You’ll be able to buy a bottle of your beloved HANS IM GLÜCK sauce there. Just check with the burger grill of your choice beforehand to confirm whether this is possible. Our sauces are not sold in retail shops.

      DO YOU OFFER ANY GLUTEN-FREE OPTIONS?

      Unfortunately, we are unable to offer gluten-free options because a lot of bread is processed in our kitchens, and we cannot rule out cross-contamination with gluten. For guests who want to avoid gluten but do not have an allergy, there is the option of ordering their burger without bread. The desired burger is then served with more salad instead of a roll. However, if you have a severe gluten intolerance, we cannot recommend our dishes because some gluten may be present even in the breadless option due to cross-contamination, for example. Our allergen information card lists all dishes that contain gluten in other ingredients besides bread.

      ARE THE VEGAN/VEGETARIAN PATTIES FRIED WITH THE MEAT PATTIES?

      Our vegan and vegetarian patties are stored separately. The vegan patties are fried in the same deep fryer as the vegetarian patties. Our meat patties are prepared separately on the grill and do not come into contact with the vegan or vegetarian patties.

      ARE THE PATTIES PREPARED FRESH FOR THE BURGERS, OR ARE THEY SUPPLIED AS FROZEN PRODUCTS?

      We made a conscious decision to process frozen burger patties. For our beef, this has the advantage that we can guarantee not only a very high standard of hygiene but also that the spices and the fat content are distributed well. The strict hygiene regulations for fresh minced meat inevitably lead to high amounts of packaging waste and unavoidable food residues.

      WHERE DOES YOUR MEAT COME FROM?

      Our beef is a ‘4D’ product. This means that the birth, rearing, slaughtering and processing of the animals take place exclusively in Germany. In addition to a smaller carbon footprint, this means that the animals are subject to German veterinary-controlled requirements for animal protection and hygiene throughout their lives. Our chicken meat is a product of the Dutch breeding concept Groenland Kip 2020. This breeding concept is characterised by improved animal husbandry conditions, for example, using slowly growing breeds. In addition, the stables of the animals are provided with litter, and straw bales are made available to the animals to keep them occupied.

      DOES YOUR CHEESE CONTAIN RAW MILK?

      All of our cheeses, except for the hay milk and parmesan cheese, are currently made from pasteurised milk. Our hay milk and parmesan cheese are made with raw milk. However, these cheeses are a hard cheese. Due to the manufacturing process and the long ripening process (well over 60 days), an infestation of bacteria such as listeria can therefore be excluded. As an alternative to our hay milk cheese, you can also order your burger with goat cheese. This is generally considered harmless, is made from pasteurised goat milk and also contains no rind.

      WHERE CAN I APPLY?

      You can find the latest job advertisements at our locations here.

      I WOULD LIKE TO SUBMIT A SPECULATIVE APPLICATION. WHERE SHOULD I SEND MY DOCUMENTS?

      If you would like to send a speculative application to one of our locations, please contact the location directly. You can find the contact details for your location here. If you would like to send a speculative application to the franchise headquarters, please contact karrierenoSpam@hansimglueck-burgergrill.de.

      ARE THERE ANY VACANCIES AT THE FRANCHISE HEADQUARTERS?

      You can find vacancies at the franchise headquarters in the ‘Headquarters’ section here. If you would like to send a speculative application to the franchise headquarters, please contact karrierenoSpam@hansimglueck-burgergrill.de.

      I WOULD LIKE TO SUBMIT A SPECULATIVE APPLICATION TO THE FRANCHISE HEADQUARTERS. WHERE SHOULD I SEND MY DOCUMENTS?

      If you would like to send a speculative application to the franchise headquarters, please contact karrierenoSpam@hansimglueck-burgergrill.de.

      WHAT POSITIONS ARE THERE AT OUR HANS IM GLÜCK BURGER GRILLS?

      Service, kitchen, bar, regional manager, operations manager, shift manager, kitchen manager